John Paul Bell and Toyah Marie Poole are licensed to act as Insolvency Practitioners in the United Kingdom by the ICAEW.

John Paul Bell is a member of the ICAEW and the IPA; and Toyah Marie Poole is a member of the ACCA and IPA.

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency.  The rules of the professional body that licences John Paul Bell and Toyah Marie Poole can be found at: https://www.icaew.com/-/media/corporate/files/members/regulations-standards-and-guidance/master–insolvency-regulations-and-guidance-notes-010518.ashx?la=en.  In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at: https://www.icaew.com/technical/insolvency/sips-regulations-and-guidance/insolvency-code-of-ethics

At Clarke Bell we always strive to provide our clients with a professional, helpful and friendly service. As well as being good business practice, this is also a requirement stipulated by the professional body that regulates us (the ICAEW).

The principles we observe in carrying out our work are:

• integrity
• objectivity
• competence
• performance
• courtesy.

If, for any reason, you are not happy with the level of service or advice which you have received from us, we are keen to know all the details of your experiences. Please let us know, in writing and for the attention of John Bell, the Senior Partner, the following pieces of information:

• your name and contact details
• what you feel has gone wrong. Please set out the facts as clearly as you can, giving relevant dates and times where possible
• how you would like us to resolve your complaint.

What will happen then?

On receipt of your letter, we will carry out a thorough investigation of your complaint. We will aim to give you a written reply within 10 working days of receiving your letter, where we will detail the actions we intend to take to address your complaint. We would welcome your reaction to this, so that we can be assured that our actions are considered satisfactory or so that we can address any further issues you may have.

In our experience, complaints can often arise because of a simple misunderstanding or lack of communication, and they can normally be resolved by discussion and negotiation. If, however, you are not satisfied with our responses and would like to pursue it further, please contact our regulatory body:

The Institute of Chartered Accountants in England and Wales (ICAEW)
https://www.icaew.com/regulation/complaints-process/make-a-complaint

Our contact details:

John Bell, Chartered Accountant FCA and Licensed Insolvency Practitioner
Senior Partner
Clarke Bell Limited
3rd Floor, The Pinnacle, 73 King Street, Manchester, M2 4NG
0161 907 4044
[email protected]

Clarke Bell Limited’s Professional Indemnity Insurance is provided by Travelers Insurance Company Ltd, 1 Creechurch Place, Creechurch Lane , London EC3A 5AF. The Territorial Limits are the United Kingdom (including the Channel Islands and the Isle of Man) and the Republic of Ireland.

Clarke Bell Limited is registered for VAT under registration no. 588782466.

Clarke Bell Limited is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on Clarke Bell Limited’s behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.

Clarke Bell Limited take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

Clarke Bell Limited requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.

Clarke Bell Limited prohibits anyone acting on its behalf from:

• bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage;
• accepting a bribe. This includes requesting, agreeing to receive or accepting any financial, or another kind of advantage;
• bribing a foreign public official; and
• condoning the offering or acceptance of bribes.

Clarke Bell Limited will:

• avoid doing business with others who do not accept our values and who may harm our reputation;
• maintain processes, procedures and records that limit the risk of direct or indirect bribery;
• promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings;
• investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff;
• review this policy regularly and update it when necessary.