John Paul Bell and Toyah Marie Poole are licensed to act as Insolvency Practitioners in the United Kingdom by the ICAEW.

John Paul Bell is a member of the ICAEW and the IPA; and Toyah Marie Poole is a member of the ACCA and IPA.

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency.  The rules of the professional body that licences John Paul Bell and Toyah Marie Poole can be found at: https://www.icaew.com/-/media/corporate/files/members/regulations-standards-and-guidance/master–insolvency-regulations-and-guidance-notes-010518.ashx?la=en.  In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at: https://www.icaew.com/technical/insolvency/sips-regulations-and-guidance/insolvency-code-of-ethics

At Clarke Bell Limited we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the IP acting as office holder.

If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer John Bell.  This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.  Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner; or you can email insolvency.enquiryline@insolvency.gov.uk; or you may phone 0300 678 0015.  Information on the call charges that apply is available at https://www.gov.uk/call-charges.

Clarke Bell Limited’s Professional Indemnity Insurance is provided by Allied World Assurance Company (Europe) plc, of 3rd Floor, 30 St Mary Axe, London, EC3A 8BF. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada.

Clarke Bell Limited is registered for VAT under registration no. 558 7824 66.

Clarke Bell Limited is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on Clarke Bell Limited’s behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.

Clarke Bell Limited take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

Clarke Bell Limited requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.

Clarke Bell Limited prohibits anyone acting on its behalf from:

• bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage;
• accepting a bribe. This includes requesting, agreeing to receive or accepting any financial, or another kind of advantage;
• bribing a foreign public official; and
• condoning the offering or acceptance of bribes.

Clarke Bell Limited will:

• avoid doing business with others who do not accept our values and who may harm our reputation;
• maintain processes, procedures and records that limit the risk of direct or indirect bribery;
• promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings;
• investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff;
• review this policy regularly and update it when necessary.